Reflecting on feedback from testers about the user sign-up process

User testing

Last week, the MoodleNet team were in Barcelona at Moodle Spain HQ. Much of the work week involved the kind of discussion and implementation that can be difficult to write about, as it mainly involved hooking up the backend and front-end code.

Kayleigh and Sam from Outlandish joined us in the office on Thursday and Friday, which meant that we had an opportunity to reflect on the results of some testing they did with users about the sign-up process for MoodleNet. Their findings are below (or click here).

Based on user feedback, which is always different from what you expect, we’ve decided to take a different approach to the sign-up process. It became clear that there are users who want to get straight in and start using platforms straight away. These are the kind of users who will complete their profile later.

On the other hand, there are users that want to complete their profiles straight away, so that they have a full ‘presence’ on the platform and others can find out more about them.

Our proposed workflow, which will have a knock-on effect on other elements of the user interface, is below (or click here).

What are your thoughts on this? Note that we’re planning to implement a (skippable) user tour for first-time users of MoodleNet. We’ll also be writing a post soon that explains ‘Emoji ID’ and why it’s more than just a cute thing to have on your profile!


Image by José Alejandro Cuffia used under the terms of an open license